FAQ

Pencil.my has every feature you will ever need
to study by yourself.
Pencil.my is a Malaysian-based company specialising in providing fun and engaging online learning experience for primary and secondary students. We harness the power of social learning to empower students achieves better grades at school. Students can now study in front of a computer at home, answer questions provided to earn badges and points, ask questions they can’t understand and improve their school grades.
Good question☺. We understand that parents want their kids to succeed in school but kids struggle to concentrate in the class due to distraction, noise and so on. Besides, teachers can’t focus solely on particular students if students need help and guidance. Even worst, some students lost interest to study due to dull teaching method in school. Pencil.my brings back the joy of learning by letting students utilise online learning platform where they can study in front of a computer at home, answer tests based on topics and ask friends for questions they can’t understand. We receive positive feedbacks from parents and students, where they find that our service helps enhancing learning processes and improving school grades.
Currently we offer all subjects for primary school, Form 1-3 and Form 4-5.
Firstly, you have to register by fill in your personal details (student and parent) in the registration page. Once registered, please check your email inbox and find an email from Pencil.my for registration confirmation. Click the link provided in an email to confirm your registration. You will be directed to your Pencil.my’s member account and dashboard panel. Click Choose button to start answering questions based on the subject and topic. You are only allowed answering questions limit to 10 questions during the trial period. Secondly, if you wish to answer many more questions, activate your account from trial period to full membership by making a payment through online banking or bank transfer. Only parents are allowed to make the payment. Once the payment has been verified, you can explore unlimited features on month-to-month basis.
We will send the performance report to your email for every test your kids enroll. The report consists of total marks, total number of question, total correct answer, total wrong answer, total collected points, total time taken for test and the number of question level. The report is an indicator of your kids’ understanding of subjects, and we will evaluate and advise you on the course of action to be taken based on the test marks.
We can guarantee that your kids can have so much fun learning and studying school subjects. This is because Pencil.mt encourages social interaction and gamifications that bolster learning experience, similar to that of study group. Now you can save time and travel cost for tuition as kids can study at home and use computer to study, answer the test and collaborate with friends with Pencil.my. We have lots of testimonials that demonstrate how we have helps students improve their grades. Now, it’s time for your kids to achieve that too!
Changing plans is really simple. You can upgrade or downgrade your plan at any time. Just email us at support@pencil.my for more information.
During your free trial, you get full access to the Pencil.my feature set to test it out and start answering 10 questions based on subject you choose. There are no setup fees or hidden costs, and you are free to cancel your account should it not be suitable for your needs.
Pencil.my is a month-to-month service. There is no contract or long-term obligation. You are billed on a monthly basis, and if you cancel you will not be billed again.
Yes you can. You have to register with a new account.
We suggest you to wait for few moments until the website fully loaded in your browser. If the problem persists, try using popular Internet browser like Google Chrome for better loading time and full features. Our website has lots of graphic elements and requires you to have Adobe Flash Player plug-in in your web browser. You may download it for free at their website; http://get.adobe.com/flashplayer/.
We currently accept online banking such as Maybank2u, CIMB Clicks, AMbank online, Hong Leong Bank, RHB Bank and bank transfer. All payment information can be done on your Activate Account in your profile menu.
Pencil.my offers a fun and engaging online learning experience for primary and secondary students. Your data and information are safe and can only be accessed from your username and password. We never share your information to the third party.
Sure. Just shoot us an email at support@pencil.my or call us at 1-300-88-8055 during the office hours. We glad to help you.